SHIPPING METHODS CANADA
Canada-wide, we use FedEx shipping services from Toronto, Ontario, and will try to accommodate special shipping requirements if requested. The flat rates below cover shipping, packaging, handling, and insurance for orders including a SINGLE receiver and/or accessories. We reserve the right to increase shipping costs for orders with excessive weight, which exceed dimensional weight levels, or which are being sent to remote areas (i.e. NT, NU, YT) where shipping rates are higher than normal. You will be informed before shipment if extra shipping charges apply to your order. Please note that couriers will not ship to a P.O Box and that we only ship to Candian locations.

SATISFACTION GUARANTEED
If you receive your GPS equipment and decide within 17 days of receipt that you do not wish to keep it, we will accept returns for credit or exchange for any item (except software-see below) returned in as-new condition, if you have contacted us for a return authorization within the 17 days (see below).  A restocking fee will be applied in some instances (see below). The refund will not include any shipping charges - you are responsible for shipping charges (in both directions and including any applicable brokerage charges). Please send the item back using Fedex.  

RETURNING SOFTWARE ITEMS
Any non-defective software that has been opened is not returnable under any circumstances.  If you open software, you are agreeing to the license agreement established by the software publisher.  Be sure to read and agree to the license before using the software.

DEFECTIVE RETURNS
Inspect your order when you receive it. If you find that your product has an operating problem or is defective, we will exchange that equipment for a new item within 17 days of your receipt. Defective software products may be exchanged for the same title. Please email us for a "Return Number". If you have equipment problems after 17 days, please contact the manufacturer directly for warranty repair.

RETURN PROCEDURES
Please call us for a "Return Number Authorization". Return requests for items that are not defective, will be charged a 13% restocking fee. The RA number must appear clearly on the shipping box, or shipping label of the return shipment, and on a copy of your Invoice enclosed with the return.  Please do not use the product box itself as your shipping package. Once we receive your return, we will issue a refund. 

For your Return Authorization Number, email us

As-new condition means that all data must be purged and the product must be returned with the original packaging accessories.  Items that are damaged, or are not in as-new condition will be not be accepted. All packaging, manuals and original accessories must not be marked or damaged in any way. We reserve the right to refuse a return on any product that does not meet these requirements.

ORDER STATUS
If you are inquiring regarding an order you placed, for a faster response please indicate in your email the item you ordered and the date you ordered it.

It is important that you provide us with your phone number at the time of purchase so that we can provide this to the courier in case they have trouble delivering items.

Delays however uncommon, can be due to manufacturer's back order, difficulty in security and or address verification, pay by check or echeck processing, high shipping volumes due to holidays, storm activity, etc.

We are not responsible for shipping delays that are a result of the shipping company (FedEx, DHL, UPS, or other). Also, the customer is responsible for filing any claims with the courier should any package be lost, damaged, delayed, or stolen while in transit.

If you were quoted a shipping time keep in mind it is an average or approximate shipping time. We cannot absolutely guarantee shipping times.

CANCELLATIONS
Orders must be cancelled via email. Cancellations will not be accepted by phone.

Your order may be cancelled at any time with the exception of the Following. Once your order has shipped it is not able to be cancelled , its already on its way to you... so enjoy it!

Refused shipments will be subject to 20% restocking fee and applicable freight & brokerage charges in both directions.

ONLINE ORDER ERRORS
If you have submitted an order in error online - please email us so that it can be corrected before it ships! If your not sure about what is the correct item please call or email us before you submit your order!

Other shipping considerations:

Orders outside of North America: In some cases Extended area delivery surcharges may apply.

 

Non-deliverable shipping addresses:
In the event that your order has shipped and contains erroneous shipping address information (provided by you at the time of order) so that the shipper cannot deliver the shipment, we will attempt to correct the address information and reroute the package to you. This may cause a delay in the shipping time and any additional charges incurred will be charged to you in addition to the 20% restocking fee.

 

We currently do not ship to Post Office Boxes as couriers will not deliver to them.

 

Refused Shipments: The quickest way for us to process a return for you is for you to accept delivery and then contact us about sending the item back. If you refuse shipment, the product goes back to the delivery company and might not get back to us for a couple of weeks. We cannot process your return until we receive the product so we recommend that you accept delivery of the product and then contact us immediately for a Return Material Authorization (RMA) number.